Terms of Service

1. Agreement to Terms

By accessing and using Laneway Kids Park facilities, services, or website, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service govern your use of our children's amusement park located at 18 Little Collins Street, Melbourne, VIC 3000, Australia.

If you do not agree to abide by the above, please do not use our services or facilities. We reserve the right to modify these terms at any time without prior notice, and such modifications shall be effective immediately upon posting.

2. Facility Use and Safety

2.1 Age Requirements

Our facilities are designed for children aged 6 months to 12 years. Different play zones have specific age restrictions for safety purposes. Children under 3 years must be accompanied by an adult at all times within the play areas.

2.2 Supervision Requirements

Parents and guardians are responsible for supervising their children at all times. While our staff provides general oversight, primary responsibility for child safety remains with the accompanying adults. A minimum adult-to-child ratio of 1:4 is required for group visits.

2.3 Safety Rules

• Children must wear appropriate clothing and closed-toe shoes
• No food or drinks are allowed in play areas except designated zones
• Aggressive behavior or unsafe play is prohibited
• Equipment must be used as intended and according to posted instructions
• Report any injuries or incidents immediately to staff members

3. Admission and Payment

3.1 Entry Fees

Admission fees are clearly posted at our facility and on our website. Prices are subject to change without notice. Group discounts and special pricing may be available for birthday parties, school excursions, and community events.

3.2 Refund Policy

Entry fees are non-refundable once admission is granted, except in cases of facility closure due to circumstances beyond our control. Birthday party bookings may be rescheduled with 48 hours notice, subject to availability.

3.3 Payment Methods

We accept cash, credit cards, and electronic payments. All transactions are processed securely, and we do not store payment information on our systems.

4. Health and Medical Considerations

4.1 Health Requirements

Children showing signs of illness, fever, or contagious conditions will not be admitted to the facility. We reserve the right to request proof of vaccination status for group bookings during health advisory periods.

4.2 Medical Emergencies

In case of medical emergencies, our trained staff will provide basic first aid and contact emergency services if necessary. Parents will be notified immediately of any incidents involving their children.

4.3 Special Needs Accommodation

We welcome children with special needs and strive to provide inclusive experiences. Please inform staff of any specific requirements or accommodations needed during your visit.

5. Liability and Insurance

5.1 Limitation of Liability

While we maintain comprehensive safety standards and insurance coverage, participation in our activities involves inherent risks. Visitors participate at their own risk, and Laneway Kids Park shall not be liable for injuries resulting from normal play activities or failure to follow safety guidelines.

5.2 Property Damage

Visitors are responsible for any damage caused to our property, equipment, or facilities. Costs for repairs or replacement will be charged to the responsible party.

5.3 Lost or Stolen Items

We are not responsible for lost, stolen, or damaged personal belongings. Secure storage lockers are available for rent. Please do not bring valuable items into play areas.

6. Behavioral Expectations

6.1 Code of Conduct

All visitors must treat staff, other guests, and facility property with respect. Inappropriate language, aggressive behavior, or harassment of any kind will result in immediate removal from the premises without refund.

6.2 Photography and Privacy

We occasionally photograph or video our facilities for marketing purposes. By entering our premises, you consent to such use unless you specifically opt out by informing our staff. Personal photography is allowed but must not include other people's children without explicit consent.

7. Bookings and Special Events

7.1 Party Bookings

Birthday party and event bookings require advance payment and signed agreements. Cancellations made less than 48 hours before the scheduled event may result in partial or full forfeiture of payment.

7.2 Capacity Limitations

We reserve the right to limit the number of visitors during peak times or special events to ensure safety and enjoyable experiences for all guests. Advanced booking is recommended for weekends and school holidays.

8. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Laneway Kids Park and is protected by Australian and international copyright laws. Unauthorized use or reproduction is prohibited.

9. Privacy and Data Protection

We collect and use personal information in accordance with our Privacy Policy and Australian Privacy Principles. Your privacy is important to us, and we implement appropriate security measures to protect your data.

For detailed information about how we collect, use, and protect your personal information, please refer to our Privacy Policy.

10. Termination of Access

We reserve the right to refuse service or terminate access to our facilities for any individual who violates these terms, engages in unsafe behavior, or disrupts the experience of other guests. Such termination will be without refund of any fees paid.

11. Governing Law

These Terms of Service are governed by the laws of Victoria, Australia. Any disputes arising from these terms or your use of our services will be resolved in the courts of Victoria, Australia.

12. Contact Information

If you have any questions about these Terms of Service or need clarification on any policies, please contact us:

13. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms constitute the entire agreement between you and Laneway Kids Park regarding your use of our facilities and services.

We appreciate your cooperation in maintaining a safe, fun, and welcoming environment for all families visiting Laneway Kids Park.